Rio Serrano Hotel + Spa


Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 200 kilometers.


Dining

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.


Renovations

This property is closed from March 17 2020 to October 31 2020 (dates subject to change). The property is closed between April 30 and September 04.


Business Amenities

Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Planning an event in Torres Del Paine? This hotel has facilities measuring 645 square feet (60 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.


Rooms

Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers.


Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Serrano River - 0.5 km / 0.3 mi
Torres del Paine National Park - 0.5 km / 0.3 mi
Cuernos del Paine Lookout - 10.3 km / 6.4 mi
Lago Pehoe - 18 km / 11.2 mi
Salto Chico Falls - 18 km / 11.2 mi
Salto Grande - 25.8 km / 16 mi
Lake Sarmiento - 27.7 km / 17.2 mi
Cerro Tenerife - 30.9 km / 19.2 mi
Rio Paine Waterfall - 50.9 km / 31.6 mi
Amarga Lake - 51.2 km / 31.8 mi

The preferred airport for Rio Serrano Hotel + Spa is Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 308.6 km / 191.8 mi


Location

With a stay at Rio Serrano Hotel + Spa in Torres Del Paine, you'll be on the waterfront, within a 10-minute walk of Serrano River and Torres del Paine National Park. This 4-star hotel is 6.4 mi (10.3 km) from Cuernos del Paine Lookout and 11.2 mi (18 km) from Lago Pehoe.


Headline

On a river

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Featured Amenities

  • Free self parking
  • Free WiFi
  • Restaurant
  • Swimming pool
  • Indoor pool
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Shopping on site
place
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, 6170000, Magallanes, CHILE
phone
56-61-220878

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More about Rio Serrano Hotel + Spa

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 200 kilometers.


Dining

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.


Renovations

This property is closed from March 17 2020 to October 31 2020 (dates subject to change). The property is closed between April 30 and September 04.


Business Amenities

Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Planning an event in Torres Del Paine? This hotel has facilities measuring 645 square feet (60 square meters), including a conference center. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.


Rooms

Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers.


Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Serrano River - 0.5 km / 0.3 mi
Torres del Paine National Park - 0.5 km / 0.3 mi
Cuernos del Paine Lookout - 10.3 km / 6.4 mi
Lago Pehoe - 18 km / 11.2 mi
Salto Chico Falls - 18 km / 11.2 mi
Salto Grande - 25.8 km / 16 mi
Lake Sarmiento - 27.7 km / 17.2 mi
Cerro Tenerife - 30.9 km / 19.2 mi
Rio Paine Waterfall - 50.9 km / 31.6 mi
Amarga Lake - 51.2 km / 31.8 mi

The preferred airport for Rio Serrano Hotel + Spa is Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 308.6 km / 191.8 mi


Location

With a stay at Rio Serrano Hotel + Spa in Torres Del Paine, you'll be on the waterfront, within a 10-minute walk of Serrano River and Torres del Paine National Park. This 4-star hotel is 6.4 mi (10.3 km) from Cuernos del Paine Lookout and 11.2 mi (18 km) from Lago Pehoe.


Headline

On a river

  • Free self parking
  • Free WiFi
  • Restaurant
  • Swimming pool
  • Indoor pool
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Shopping on site
  • Parking (limited spaces)
  • Outdoor furniture
  • Free reception
  • Number of meeting rooms - 4
  • Conference space size (meters) - 60
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • RV, bus, truck parking
  • Fireplace in lobby
  • Cruise terminal shuttle (surcharge)
  • Airport transportation (surcharge)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Free breakfast
  • Firepit
  • Conference center
  • Water dispenser
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Theme park shuttle (surcharge)
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Uncovered parking
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Reception hall
  • Express check-in
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Spa treatment room(s)
  • Well-lit path to entrance
  • Garden
  • Coffee shop or café
  • Stair-free path to entrance
  • Full-service spa
  • Wedding services
  • 24-hour fitness facilities
  • Area shuttle (surcharge)
  • Off-street parking
  • Luggage storage
  • Porter/bellhop
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Sauna
  • Conference space
  • Computer station
  • Terrace
  • Pool sun loungers
  • Conference space size (feet) - 645
  • Concierge services
  • 24-hour business center

Check-in - Begin Time

4:00 PM


Check-in - End Time

midnight


Check-in - Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit


Check-in - Special Instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.


Check-in - Min Age

18


Check-out - Time

12:00 PM


Fees - Mandatory

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


Fees - Optional

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 250000 per person (one-way)
  • Airport shuttle fee per child: CLP 250000 (one-way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Policies - Know Before You Go

  • This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
  • Pool access available from 9 AM to 9 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Enhanced food service safety measures are in place.

Hotel

  • Free self parking
  • Free WiFi
  • Restaurant
  • Swimming pool
  • Indoor pool
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Shopping on site
  • Parking (limited spaces)
  • Outdoor furniture
  • Free reception
  • Number of meeting rooms - 4
  • Conference space size (meters) - 60
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • RV, bus, truck parking
  • Fireplace in lobby
  • Cruise terminal shuttle (surcharge)
  • Airport transportation (surcharge)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Free breakfast
  • Firepit
  • Conference center
  • Water dispenser
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Theme park shuttle (surcharge)
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Uncovered parking
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Reception hall
  • Express check-in
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Spa treatment room(s)
  • Well-lit path to entrance
  • Garden
  • Coffee shop or café
  • Stair-free path to entrance
  • Full-service spa
  • Wedding services
  • 24-hour fitness facilities
  • Area shuttle (surcharge)
  • Off-street parking
  • Luggage storage
  • Porter/bellhop
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Sauna
  • Conference space
  • Computer station
  • Terrace
  • Pool sun loungers
  • Conference space size (feet) - 645
  • Concierge services
  • 24-hour business center


Check-in - Begin Time

4:00 PM


Check-in - End Time

midnight


Check-in - Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit


Check-in - Special Instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.


Check-in - Min Age

18


Check-out - Time

12:00 PM


Fees - Mandatory

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


Fees - Optional

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 250000 per person (one-way)
  • Airport shuttle fee per child: CLP 250000 (one-way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Policies - Know Before You Go

  • This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
  • Pool access available from 9 AM to 9 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Enhanced food service safety measures are in place.